Frequently Asked
Questions

Custom Vinyl Records

Frequently Asked Questions

You can upload a maximum of 10 minutes of music on each side of your record. That’s a total of 20 minutes of music. Tracks don’t all fit? Make two records, a part 1 & part 2 😉

Your record will be 10 inches (diameter: 25.4 cm). That way it’s fits perfectly in the post box (NL – local shipping).

We only cut 10 inch record so ordering a 7 or 12 inch is not possible at this point in time.

No, music rights apply! We can only cut music to vinyl if you have permission from the original owner/rights holder of the music (master rights). Our catalog also includes music for which master rights have already been cleared from Artists/Labels, which caters for those who don’t actually own music but want to make a record. Keep in mind that audio is not limited to music, voice notes are also an option. For a more detailed overview regarding music rights please refer to our terms and conditions.
Yes, great idea – they will love it. Usually this isn’t a problem when the gift is for the actual artist. If you want us to deliver the record directly to him/her, just check the “Ship to different address” box when placing your order and we will take care of the rest.
One personalized record will cost you 80 euros. This includes the album cover and record label and excludes shipping costs.
We have 3 payment options, choose the one that works best for you: PayPal, Credit Card or IDeal. 
Unfortunately, we can’t give discounts based on volume. All of our records are cut, tested and packaged by hand, so regardless of the quantity the same time goes into making sure each looks and sounds awesome. Checkout this you YouTube video on How its done.
Let us know! We do quality checks throughout the process but everything is done by hand so there is always a small chance something can go wrong
Send a photo and brief description of the damage done to info@vinylify.com so we can have a look and see what went wrong. No need to send this record back to us; there are many creative uses for vinyl, so search for arts and crafts for vinyl records and have fun.
We deliver to all countries worldwide. The shipping price within the EU is € 10,00 and outside of the EU is € 20,00. Local shipping within the Netherlands is € 5,00. The delivery times differ per country.
It will take between 4-5 weeks before your record arrives. Creating personalized vinyl from scratch takes time. Your vinyl has to be cut using a manual process, which is constantly supervised. Your album cover and record label need to be printed and assembled in a tidy, attractive and safe package. We will email you with an update and tracking code when your record is on it’s way.
COMING SOON! If you have an Express Shipping enquiry in the meanwhile, feel free to pop us an email so we can quote you. With express shipping we can decrease your turnaround time to 2-3 weeks.
Of course! Just check the “Ship to different address” box and enter the recipient’s deets when placing your order and we will take care of the rest.
Sure, why not! If you prefer to pick it up, pop us an email so we can plan in a meet up and make sure your record is ready to go.
The higher the quality of the music and the images you upload the better the result will be. For images we recommend a high-resolution jpeg or png (minimum 1024×1024). For music, using mastered music is the best option, either mp3 (minimum 128kbps, for best results 320kbps), flac or wav files (high bitrate).
If you have some slick design skills up your sleeve and want to make your design using a template. You can request our template and design brief via info@vinylify.com.
The overall sound will be warmer and rounder, due to the light friction of the record players stylus against the grooves. The bass frequencies will be slightly deeper and more present. Very low volume sound will not transfer into the vinyl as clearly, but this can be fixed either on your end by mastering the file, or we can boost the overall volume if needed.
 Of course! We can hook you up with a gift voucher that includes a unique code and will enable the people you give it to, to create their own record online for free. To purchase a gift voucher click here

Gift Vouchers

Frequently Asked Questions

Yes, sure! At the moment it’s possible to order a physical voucher (online) from within the EU. If you live in NL you can order a physical gift voucher here and If you are ordering from another country within the EU you can get yours’ here. Last but not least, if you live outside of the EU just drop us email on info@vinylify.com, so we can look into shipping costs and make a plan for you.
Then a physical voucher will cost you € 95* + the cost of shipping the physical voucher to wherever you/the recipient are in the EU. The shipping costs vary depending on which country you are ordering from. See the “Shipping Info” tab on the EU voucher page.
*The € 95 covers all costs related to the end-product (custom Vinylify record).
Most definitely, a personal touch goes a long way! Both the digital and physical (NL) vouchers allow you add a personal message when placing your order. When ordering a physical (EU) voucher you need to mail us your personal message at info@vinylify.com after placing your order, so we can add it manually for you…with love.
We have 3 payment options, choose the one that works best for you: PayPal, Credit Card or IDeal. 
If you’re ordering from within the Netherlands, a physical voucher will cost you € 90 all inclusive. € 86.50 for the voucher and everything related to the end-product (custom Vinylify record) + € 3.50 to ship the physical voucher to you or directly to the recipient (in NL).
1 working day (order processing) + shipping time. So if you ordering from within the Netherlands it will take 2-3 days to get to you. If you are ordering from another country within the EU that’s 1 day + shipping*. See country specific delivery times on the EU voucher page. (Example. UK. 1 day processing + 2-6 days shipping = 2-7 working days).
Of course! Just check the “Ship to different address” box and enter the recipient’s deets when placing your order and we will take care of the rest.

Gift Shop

Frequently Asked Questions

Awesome! We look forward to hearing from you. Send a short description and a few visuals of your product to dave.kamsteeg@vinylify.com and we will get back to you asap if we like what we see.
That’s possible, provided you return the product within 14 days after receiving it and it’s undamaged and unused. Returns can be shipped to Vinylify, Overtoom 228 (Huis), 1054 HZ, Amsterdam, The Netherlands. Once we have received the product and it passes through inspection we will process a refund for you. Note: This return policy does not apply to custom Vinylify Records.
If you don’t ask you will never know. Send us an email on info@vinylify.com and include name of the product so we can look into the possibilities for you.
Delivery times differ per product. We recommend checking the “Shipping Info” tab on the page of the specific product you are interested in. Keep in mind that we (Vinylify) need a day to process your order on top of this and are not always open on weekends.
Sincere apologies for the inconvenience! Please send us an email on info@vinylify.com elaborating on the damage and include picture(s) so we can look into this for you right away.
We have 3 payment options, choose the one that works best for you: PayPal, Credit Card or IDeal. If you want to pay by Credit Card you need to select the PayPal option first – you can pay by Credit Card without creating an actual PayPal account.

Contact Us

If you have any questions just shout – see our contact details below

Vinylify
Overtoom 228
1054 HZ Amsterdam
The Netherlands
Tel +31 20 233 5138
email info@vinylify.com